1.1 At Proactive Recruitment (Proactive), we are committed to providing you with the highest levels of customer service. This includes the protection of your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. 

1.2 Set out below is information regarding:

(a) what personal information we collect;

(b) how we collect personal information;

(c) how we use personal information; and

(d) who we disclose personal information to outside our organisation.

2. What is personal information?

2.1 Personal information is any information or opinion that identifies, or can be used to identify, an individual.

3. Your Personal Information

3.1 Personal information held by us may include name, contact details, skills, qualifications, accreditations and your employment history. We may also collect other types of your personal information such as references and employment objectives during the course of dealing with you, for example if you are considered for a particular employment position. 

3.2 Where practical, the purpose for which we collect personal information and the consequences of not providing it will be made clear at the time of collection. 

3.3 As such, collection of personal information is limited and will generally only occur incidentally to our provision of employment consulting services to you (Services), or performance of certain associated functions.

3.4 Proactive makes use of a third party cloud data system and a third party cloud based accounting service that includes customers’ personal information, which is hosted and stored by a third party service provider in the United States of America. Your personal information is accessible to this service provider but only for them to continue to provide services to us.

4. Collecting your Personal Information 

4.1 We collect personal information in a number of ways, including:

(a) directly from you, for example, when you provide information by phone, email, in application forms, enquiry forms on our website or other agreements;

(b) when you use the Services;

(c) when you submit your personal details through our website;

(d) from third parties such as our related companies, credit reporting agencies or your representatives;

(e) from publicly available sources of information; and

(f) from our own records of how you use the Services.

5. Using your Personal Information

5.1 Your personal information may be used to:

(a) verify your identity;

(b) provide you with information that you request from us;

(c) provide you with the Services, including support and technical assistance in relation to the Services;

(d) administration and management of the Services, including charging, billing and collecting debts;

(e) conduct appropriate checks for credit-worthiness and for fraud;

(f) conduct research and development to improve the Services;

(g) maintain and develop our business systems and infrastructure, including testing and upgrading of these systems;

(h) contacting you in the future in relation to products or services offered by us; and

(i) comply with Legal Requirements.

6. Disclosing your Personal Information

6.1 In order to deliver the services you require, we may disclose your personal information to other entities outside our organisation. Your personal information is disclosed to these organisations only in relation to us providing the Services to you, or for suppliers, in relation to the services provided by those suppliers.

6.2 We take reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

6.3 In addition, we may disclose your personal information to:

(a) provide our services to you or to answer your inquiry;

(b) maintain our business relationship, where you are a user of our website, a client or candidate;

(c) enable you to submit your CV generally, to apply for specific jobs or to subscribe to our services;

(d) match your details with job vacancies, to assist us in finding a position that is most suitable for you and, where you provide your prior consent as a candidate, to send your personal information to clients in order to apply for jobs;

(e) your authorised representatives or your legal advisers (e.g. when requested by you to do so);

(f) credit-reporting and fraud-checking agencies;

(g) to trusted third parties where we have retained them to provide services that you have requested, such as psychometric evaluations or skills tests, and who also provide services to us, such as professional advisers, IT consultants, mailing houses and function co-ordinators, and related companies and affiliates for the purpose of providing additional services you request in addition to the Services;

(h) our professional advisers, including our accountants, auditors, lawyers and insurers;

(i) government and regulatory authorities and other organisations, as required or authorised by law;

(j) copyright content owners pursuant to a court order or a scheme that deals with copyright notifications; 

(k) organisations who manage our business and corporate strategies, including those involved in a transfer/sale of all or part of our assets or business (including accounts and trade receivables) and those involved in managing our corporate risk and funding functions; and

(l) we may also seek your consent to collect, hold, use and disclose your personal information for any other purpose not listed above.

7. Protecting your Personal Information

7.1 We take information security very seriously. For information that is stored on electronic databases, we use cloud based secure servers, and take reasonable steps to keep information secure. We restrict access by only allowing those personnel that need to know the information, access to that information using passwords.

7.2 Online or electronic data transmission (whether it be information that you transmit to us or that we transmit to you using your personal information) is not 100% secure and we cannot guarantee the security of online transactions and communications. Therefore, any online activity by you in connection with our website is conducted at your own risk despite our best endeavours to ensure the security of the information that is transmitted between us.

8. Holding Accurate Information

8.1 We take all reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date.

8.2 However, the accuracy of that information depends to a large extent on the information you provide. We recommend that you:

(a) keep us up-to-date with changes to your personal information such as your name or address; and

(b) advise us if there are any errors in your personal information.

8.3 You may request us to correct your personal information by contacting us via the contact details below. We will respond to your request within a reasonable period after receipt.

9. Accessing your Personal Information

9.1 You have a right to access your personal information, subject to exceptions allowed by the Privacy Act. If you would like to do so, please let us know via the contact details below. You will be required to put your request in writing for security reasons. We will respond to requests for access within a reasonable period after receiving the request.

9.2 We reserve the right to charge a fee for searching for and providing access to your information.

10. Contacting us if you have questions or complaints

10.1 If you have any questions in relation to your information, or if you wish to make a complaint if you believe your privacy has been breached, please contact us on 0414 571 736 between 9.00am and 5.00pm (AEST), Monday to Friday. Alternatively, you can email Kristine.luke@proactiverecruitment.com.au  or post your letter to:

Kristine Luke

Proactive Recruitment Pty Ltd

GPO Box 136

Brisbane QLD 4001

10.2 We will respond within a reasonable period after receiving a complaint.

11. Acceptance and changes to this Policy 

11.1 The use of the Services, or your provision of services to Proactive, indicates your acceptance of this Privacy Policy.

11.2 We may vary this policy by publishing an updated version on our website. We encourage you to visit this policy regularly so that you can familiarise yourself with any changes.

11.3 Your continued use of the Services, or your continued provision of services, indicates your acceptance of updated versions of this policy.